Refund Policy
Last updated: May 2026
Please note: This document is a general template and should be reviewed by a qualified legal professional before publishing.
Our Commitment to You
At Poplixy, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help.
Returns
We accept returns within 30 days of the delivery date. To be eligible for a return, your item must be:
- Unused and in the same condition that you received it
- In its original packaging
- Accompanied by proof of purchase (order number or receipt)
To initiate a return, please contact us at [your-email@poplixy.com] with your order number and reason for return.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original payment method within 5– 10 business days.
Non-Returnable Items
The following items are not eligible for return or refund:
- Items marked as final sale
- Downloadable or digital products
- Items that have been used, damaged, or altered
Exchanges
We only replace items if they are defective or damaged upon arrival. If you need an exchange, please contact us at [your-email@poplixy.com].
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. We recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item.
Late or Missing Refunds
If you haven’t received your refund after 10 business days, please first check with your bank or credit card company. If the issue persists, contact us at [your-email@poplixy.com].